Member Privacy Policy

What personal information do you provide us with through the Yo Opinion registration form?
For what reasons?

The amount of personal information collected on our registration form is kept to a minimum. As the descriptions below demonstrate, all this information is essential for the activity of our Yo Opinion site and the MIS GROUP Company, and is collected either:

• for statistical purposes;
• to ensure the proper management of accounts and follow-up of panellists registered on the Yo Opinion site (participation in studies, compensation, etc.).

The Yo Opinion registration form is divided into 3 steps:

Step 1

Email address

Votre adresse e-mail doit être obligatoirement renseignée pour vous permettre de :

• create your Yo Opinion account, and more specifically, receive the link to the second step of the registration form; this link is sent to you only after you have entered a valid email address and secure password, and you must click on this link within 24 hours of it being sent to be able to continue registration;
• receive invitations to participate in quantitative survey questionnaires (online surveys);
• receive important information from our Yo Opinion site, such as updates on the site affecting its operation or the operation of your account.

Your email address may also be used by the Yo Opinion site to send you:

• emails inviting you to participate in recruitment questionnaires for qualitative studies
• “We are looking for" emails with the aim of finding highly targeted profiles (e.g. men who drink XX branded coffee on a daily basis) in your city or close to where you live; in these emails, we ask you to kindly contact people you know who match the profiles sought and are likely to be interested in participating in qualitative studies;

When you register on the Yo Opinion site, you must give your consent to receive all our emails. You are however completely free to withdraw this consent at any time, and to agree or not to receive for example the two types of emails related to qualitative studies from the "My Profile" page under "My email alerts".

Password

Create and renew your password:

Like most websites, we use email and password authentication to secure access to your Yo Opinion account.

To enhance the security of your account, your password must:

• Contain at least 8 characters;
• Contain both upper and lower case letters;
• Contain both letters and numbers.

Moreover, again for security reasons, we recommend that you renew your password at least once every 12 months via the Yo Opinion site.
You can renew your password at any time, either:

• by clicking on the "Forgotten password?" link when you log into your Yo Opinion account (this link can be found under the "Password" field);
• by clicking on the "Edit" button in the "Password" field on the "My Profile" page under "My profile information".

Storage of your password

Your password is not kept in plain text on our site, but is automatically transformed by means of a cryptographic function. No one but you can access your password.

Therefore, if you forget your password, there is no point in contacting our team. When you log into your Yo Opinion account, you will see the "Forgotten password?" link, allowing you to create a new password.

Step 2

Title

Your title is not requested simply to personalise the welcome message on your account and/or messages sent by email (Mr/Mrs).

It is essential that we know your title in order to offer you studies that concern you. As some of our studies only target men or women, we use your title to make them available or unavailable on your account (in the "Home" section).

First name and surname

Your first name and surname are not required for surveys, which are always - with a few exceptions - anonymous. They may simply be used to personalise the welcome message on your account and/or messages sent by email.

Your first name and surname are, however, required for sending compensation.
As soon as you have enough points on your Yo Opinion account, you can ask to use your points (in the "Use my points" section) to receive gift vouchers by post (ordered via the "Gift Shop" section). Your first name and surname will then appear on the postal envelope and on some gift vouchers.

Date of birth

Just like title, your date of birth is essential for us to invite you to participate in studies that concern you. Some of our studies target only people aged 18 to 25, others only people aged 55 and over, etc.

It should also be noted that you must be 16 or over to become a panellist on the Yo Opinion site.

Postal address

Your postal address - consisting of street number, street name, post code, city, country and county - is mandatory and has a dual purpose.

Geographical targeting of our studies:

Some of our studies target cities (or even neighbourhoods) or other specific geographic areas. To meet these targeting requirements, we use our panellists' postal addresses. As such, if your postal address is within the area targeted by a study, then this study will be available on your Yo Opinion account (in the "Home" section) and you will receive an invitation email to participate therein.

Sending compensation:

Just like your first name and surname, your postal address is required for us to send you compensation by post. As a reminder, as soon as you have enough points on your Yo Opinion account, you can ask to use your points (in the "Use my points" section) to receive gift vouchers by post (ordered via the "Gift Shop" section) which will then be sent to you at the postal address provided on your account (unless you request to change your postal address).

Step 3

Telephone number

For security reasons, we ask you to provide us with a valid mobile phone number on which we can send you a validation code by SMS. It is only once this validation code has been entered on our site - within 24 hours of sending it - that the creation of your Yo Opinion account is fully completed.

The telephone number provided during this last step of the registration process is not used for any purpose other than that mentioned above. You will not be contacted by us on this number again - except in the event that you provide us with the same number to be contacted for studies - and we will not disclose it to third parties under any circumstances.

What personal information do you provide us with through the Yo Opinion registration form?
For what reasons?

If you do not have a Yo Opinion account or are not logged in, you can still contact our team via the "Contact" page. When you fill in the contact form, you are asked to provide certain pieces of personal information:

First name and surname

Your first name and surname are useful to us here, for:

• personalised communication between you and our team;
• improved efficiency in dealing with your request, if for example you are experiencing problems accessing your Yo Opinion account (to find your account more easily);
• putting a "name" on each request that we receive from the Yo Opinion site, and avoiding confusion between several messages received.

If, for your own reasons, you do not wish to give us your surname and first name, you are completely free to use a user name, such as, for example, your first name and the first letter of your surname only.
We guarantee that your request will be treated in exactly the same way as if you had given us your first and last name.

Email address

The email address given in the contact form must be the one to which you wish us to reply to your request. If you have a Yo Opinion account and enter an email address other than the one on your account in the contact form, then we will reply to this other email address.

The subject of your message

The subject of your message is simply used to automatically redirect your request to the appropriate department for it to be dealt with more efficiently.

Your message

You are invited to enter the content of your request in this field.
If it is not required for your request to be processed, try to avoid entering nominative information in this field other than that previously requested (e.g.: do not enter your postal address if it is not necessary for your request to be processed).

We also strongly advise against including in your message passwords, bank details or other information that is sensitive owing to the fact that it is related to your racial or ethnic origin, your political, philosophical or religious views, your trade union membership, your health, your sex life or your criminal convictions.

What types of personal information do you provide us with in our 13 profile questionnaires?
For what reasons?

All information collected from the Profile questionnaires is optional. Its purpose is to enable us to better categorise your panellist profile in order to offer you studies that concern you.

In total, we give you access to 13 Profile questionnaires, i.e. 13 themes:

1. The GENERAL Profile questionnaire
2. The Finance questionnaire
3. The Diet questionnaire
4. The Transport/Vehicles questionnaire
5. The Home questionnaire
6. The High-Tech questionnaire
7. The Internet questionnaire
8. The Media questionnaire
9. The Sports/Leisure questionnaire
10. The Work questionnaire
11. The Travel/Holiday questionnaire
12. The Clothes/Beauty questionnaire
13. The Partner questionnaire

When you choose to participate in one of these Profile questionnaires, you must complete all questions in order for your participation to be recorded.

Moreover, when a Profile questionnaire contains questions concerning sensitive information such as your racial or ethnic origin, your political, philosophical or religious views, your trade union membership, your health, your sexual life or your criminal convictions, we systematically implement two measures:

• at the beginning of the questionnaire, on the first page, you are asked whether or not you agree for the sensitive information you provide through your answers to be used to better categorise your profile and for statistical purposes;
• at the end of the list of response options, you are given a response option such as "I do not wish to answer" or "DK"; the same applies to questions about your and your household's income.

What types of personal information do you provide us with in the Question of the Day?
For what reasons?

The Question of the Day deals daily with a different subject on a daily basis (diverse and varied subjects, both serious and offbeat), but it is systematically optional. Moreover, your answers to each of our Questions of the Day remain completely anonymous. No link is made, even indirectly, between your answers to these questions and nominative data.

The Question of the Day simply allows us to generate a daily statistic, which we can then pass on our social networks, primarily on our Facebook page.

What types of personal data are collected from quantitative survey questionnaires?
For what reasons?

First and foremost, it should be noted that participation in quantitative survey questionnaires is not mandatory under any circumstances. Moreover, not participating in these questionnaires does not constitute proof of your inactivity. Only failure to log into the site for more than 6 consecutive months constitutes proof of inactivity, as per the general conditions of use governing our site. We therefore reserve the right to cancel your account in such cases and to delete all personal data that you have registered across our site (after of course informing you by email).

Only the MIS GROUP Company can establish a link between personal data that you have entered on our site and the information collected from quantitative survey questionnaires.

These quantitative survey questionnaires are put online and hosted by the MIS GROUP Company and allow us to consult your views and opinions, to find out about your habits, perceptions, expectations and reservations regarding brands, concepts or other subjects.
The fact that these questionnaires are directly accessible online, from the Yo Opinion site, allows us to record your answers automatically and very quickly.
Regardless of the subject matter of these questionnaires, all responses are then used for statistical purposes only.

Quantitative surveys are carried out routinely on behalf of our clients and partners, and the responses collected via these questionnaires remain completely anonymous. With a few exceptions*, no link is established between the responses and nominative data.

What types of personal data are collected from recruitment questionnaires?
For what reasons?

As part of the activities of the MIS GROUP Company, we organise qualitative surveys on behalf of our clients on a daily basis, such as consumer meetings, face-to-face or online interviews, home product testing and mystery shopping.

Our qualitative studies are systematically compensated, and we systematically carry out pre-recruitment for participants in these studies, hence the need to set up recruitment questionnaires.

As with quantitative survey questionnaires, participation in these recruitment questionnaires is in no way mandatory, and non-participation in these questionnaires will not, in any event, constitute proof of inactivity (see above).

Each of our recruitment questionnaires is put online and hosted by the MIS GROUP Company, and therefore simply allows us to check whether or not your profile matches one of our qualitative studies.
When you profile matches, you can access a concise form at the end of the recruitment questionnaire. They then you have to enter your contact details* and give your consent to be contacted again and take part in the study. The MIS GROUP Company is subsequently responsible for contacting you by email or telephone, as appropriate.

What specific cases of personal data collection are there on the Yo Opinion site?

Sensitive data

Whenever the MIS GROUP Company hosts and distributes on our Yo Opinion site a questionnaire in which sensitive information is collected, you are asked to give your prior consent on an intermediary page. If you refuse to give us your consent to one of these questionnaires, you will not have access to it.
Moreover, as with all of our surveys, you are under no obligation to participate and you do not have to complete the questionnaire - you can simply exit the page via your browser.

As a reminder, any information related to racial or ethnic origin, political, philosophical or religious views, trade union membership, health, sex life or criminal convictions is considered sensitive.
Furthermore, each time a questionnaire accessible on our Yo Opinion site is hosted by the company MIS GROUP Company, only the latter is capable of establishing a link between the personal data that you have registered on our site and the sensitive information collected from these questionnaires.

Research questionnaires hosted by our partners

Characteristics and obtaining your consent:

The questionnaires that we distribute on our Yo Opinion site are often not hosted by the MIS GROUP Company, but by partner companies (also specialised in market research).
We play a role here as a link between our partners and you.

In this specific case, the questionnaire concerned can only be accessed from an intermediary page hosted by us and in which we ask you to give us your consent to participate and therefore pass on information to a company other than ours.
Under no circumstances will the MIS GROUP Company have access to your answers here, since the partner is the sole recipient of the data collected in the questionnaire.

Moreover, during such a questionnaire, you may be asked to provide personal information such as your surname and first name or date of birth, or sensitive information (see above). This is also why we ask you to give us your consent before participating.

On the other hand, if you are only asked for your title, your age and/or your city or your postcode, then this is no case considered to be collection of personal information, since this information alone does not allow you to be identified directly or indirectly. This information is in fact often useful for statistical purposes, with the aim of processing your answers according to your sex, your age and/or your residential area when you participate, and can therefore be provided without worrying about your privacy.

Again, as with all of the questionnaires that we distribute on the Yo Opinion site, you are under no obligation to participate and you do not have to complete the questionnaire - you can simply exit the page via your browser.

Responsibilities:

In the context of the research questionnaires hosted by our partners, the MIS GROUP Company is not responsible for the processing or storage of the data collected.
However, we take particular care in choosing our partners and make them aware of the need to comply with European regulations on the personal data processing.
Moreover, we recommend that you consult the privacy policy of the websites to which you are redirected during these studies.

We systematically test and check our partners' research questionnaires before making them available on the Yo Opinion site. However, if in the questionnaire of one of our partners you notice anything that could potentially infringe on your privacy, please let us know via the end page of the questionnaire - if you have completed the questionnaire nonetheless - on which you will find a "Report abuse", or via our contact form.

Information collected outside of forms and questionnaires

In addition to the information you give us directly through the forms and questionnaires distributed on the Yo Opinion site, other personal information is collected when you use our site and when you participate in research questionnaires. This information is the following:

• The date and time you last logged into the Yo Opinion site;
• The dates and times you participate in research questionnaires;
• Response times for each study questionnaire;
• Your IP address when you participate in each research questionnaire;
• The country of origin - recorded based on your IP address - when you participate in each research questionnaire;
• The type of device used - computer, tablet or smartphone - when you participate in each research questionnaire;
• Your IP address when you participate in each research questionnaire;
• Your participation history in research questionnaires and your compensation, which you yourself can consult at any time from the "My Profile" page under "My history".

The only purposes of collecting all these data are to:

• facilitate the management and monitoring of your Yo Opinion account and your activity through our site;
• carry out statistical processing.

How long are your data kept?

All data collected are kept for as long as is necessary to carry out our market research missions. Information associated with your account is retained until your account is deleted. When you delete your Yo Opinion account, this information is automatically deleted (see below).

All other information is deleted within three months of your deletion request (e.g.: information collected through our contact form).

How is your data secured?

As a reminder, access to your Yo Opinion account is protected by a password chosen by you containing at least 8 characters, upper and lower case letters and numbers. It is encrypted to ensure its confidentiality, meaning that no one but you can access it.

We guarantee the storage of all your personal information on a secure OVH server accessible only by MIS GROUP Company employees. No client, partner or supplier can access this server. The host's contact details are given at the bottom of this page.

Access to your data is therefore strictly permitted to you and to MIS GROUP Company employees. The latter receive the necessary training on personal data protection and undertake to maintain the confidentiality thereof.

Who are the recipients of the data collected?

As mentioned above, the personal and nominative information that we have on you, and that you have entered on the Yo Opinion site (your email address, your first name and surname, your date of birth, your postal address and your telephone number) are in no case distributed to third parties. The same applies for your panellist ID.

The information you give us through our research questionnaires is passed on anonymously to our clients, so that no link can be established between this information and yourself.

Only your title, your age - calculated from your date of birth - and your home postcode may be passed on to third parties (our clients) for statistical purposes, in order to associate your answers with a gender (male/female), an age group and a geographical area. As previously explained, this information when transferred alone cannot be considered as personal data (as it does not allow you to be identified directly or indirectly on its own).

In the event of total or partial transfer of the shares of the MIS GROUP Company, we undertake to guarantee the confidentiality of your personal information and to inform you in the event that the Privacy Policy is amended.

What are your rights in terms of accessing and amending your personal data?

You can access and amend all your personal information stored directly on the Yo Opinion site at any time, from the "My Profile" page in the "My profile information" section, and from the 13 Profile questionnaires (which can be updated as many times as you like, without any restrictions).

If changes are made, the old information stored will be automatically deleted and replaced by the new information.

What are your rights in terms of deleting your personal data?

You are free at any time, and without any justification, to delete your Yo Opinion account in just a few clicks. Simply click on the "Delete my account" button on the "My Profile" page and confirm that you wish to permanently delete your account.

All personal information that you have registered on our site is deleted automatically when you delete your Yo Opinion account. This information is recorded from the forms hosted on our site (form to be completed when you register on the site and on the "My Profile" page), and from our 13 Profile questionnaires.

Only the responses to the research questionnaires (quantitative survey questionnaires and recruitment questionnaires for qualitative studies) are kept for statistical purposes, but no further link can be made between your responses to these questionnaires and nominative data.

What are your rights in terms of portability of your personal data?

As a user/panellist on the Yo Opinion site, you have the right to receive your data in a structured, commonly used and machine-readable format for transfer to another controller.

You can also exercise this right to transfer your data from your current account to a new account created with another email address.

In any case, you can exercise this right by contacting the MIS GROUP Company on the contact details given at the bottom of this page.

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The use of cookies on our Yo Opinion website is very limited since MIS Group uses the site solely for its quantitative and qualitative marketing research activities.
Under no circumstances is our Yo Opinion website used for the purposes of advertising or the sale of prospection databases, for example.

The Yo Opinion website uses only a technical cookie (PHPSESSID) and third-party audience measurement cookies (Google Analytics) needed for it to work, and do not require your consent.
However, you can block these cookies technically by means of your browser settings.

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You have the right to lodge a complaint with the competent supervisory authority if you believe that we have not respected your rights. In the event that you lodge a complaint, we undertake to cooperate with the competent supervisory authority to resolve the dispute.

We reserve the right to amend this Policy. We will systematically inform you of these changes so that you can familiarise yourself with them before continuing to browse the Yo Opinion site.